Enterprise software, also known as enterprise application software (EAS), is software used in organizations, such as in a business or government, contrary to software chosen by individuals (for example, retail software). Enterprise software is an integral part of a (Computer Based) Information System.
Enterprise software describes a collection of computer programs with common business applications, tools for modeling how the entire organization works, and development tools for building applications unique to the organization. The software is intended to solve an enterprise-wide problem, rather than a departmental problem. Enterprise level software aims to improve the enterprise's productivity and efficiency by providing business logic support functionality.
Services provided by enterprise software are typically business-oriented tools such as online shopping and online payment processing, interactive product catalogue, automated billing systems, security, content management, IT service management, customer relationship management, resource planning, business intelligence, HR management, manufacturing, application integration, and forms automation.
As enterprises have similar departments and systems in common, enterprise software is often available as a suite of customizable programs. Generally, the complexity of these tools requires specialist capabilities and specific knowledge.